Terms & Conditions

Last updated: October 10, 2026

1. Introduction

Welcome to Pintolia (“we,” “our,” or “us”). These Terms & Conditions govern your access to and use of https://pintolia.com and any purchases made through our website.

By accessing our website or purchasing a product, you agree to these Terms & Conditions. If you do not agree, please do not use our website or purchase our products.

2. Our Products

Pintolia offers digital products, including crochet patterns, craft designs, and downloadable PDF files.

Unless a product description explicitly states otherwise, all products are digital downloads. You are purchasing a digital pattern, not a finished handmade item.

The materials, skill level, finished dimensions, and other details of each pattern will be described on the relevant product page where applicable.

You are responsible for reviewing the product description before completing your purchase.

3. Orders and Payments

All prices are displayed in the currency shown on the product page or checkout.

By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

Orders are subject to successful payment authorization and processing. We reserve the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, payment problems, technical errors, or misuse of our website.

If an order is cancelled after payment has been collected, any applicable refund will be handled in accordance with our Refund Policy and applicable law.

4. Digital Delivery and Downloads

After successful payment, access to eligible digital products may be provided through the order confirmation page, an email containing download instructions, or your customer account, depending on the product and website settings.

You are responsible for providing a valid email address and maintaining access to your account.

If you experience a problem accessing a purchased file, please contact us for assistance.

Digital download links may be subject to reasonable security measures or download limits to protect our products against unauthorized distribution.

5. Refunds and Cancellations

Because our products are digital, all refund requests are handled in accordance with our Refund Policy and applicable consumer protection laws.

Nothing in these Terms & Conditions excludes or limits any mandatory consumer rights that apply to your purchase.

Please review our Refund Policy before purchasing.

6. Intellectual Property and License

All original content made available through Pintolia, including our website text, branding, graphics, and digital files, is protected by applicable intellectual property laws.

Unless a product listing expressly states otherwise, purchasing a digital pattern grants you a personal, non-exclusive, non-transferable license to download, save, and use the pattern for your own crafting projects.

You may not, without prior written permission:

Redistribute, share, resell, or publicly upload the original PDF pattern.
Copy or reproduce the pattern for commercial distribution.
Claim our original digital files or designs as your own.
Make our files available through file-sharing websites, marketplaces, or other distribution channels.

The rights relating to finished handmade items created using a pattern depend on the specific product license and applicable law. Please check the relevant product description for any additional restrictions.

7. User Conduct

When using our website, you agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security or functionality.
Use stolen payment details or engage in fraudulent transactions.
Circumvent reasonable restrictions protecting purchased downloads.
Upload malicious software or attempt unauthorized access to our systems.

We may restrict access to the website where reasonably necessary to protect our customers, products, and services.

8. Product Descriptions and Accuracy

We make reasonable efforts to describe and display our products accurately.

Digital images may be illustrative representations of the finished crochet project. Actual results may vary depending on yarn, hook size, tension, materials, and individual crafting technique.

Please review the product description and included materials before purchasing. Contact us if you need clarification about a pattern.

9. Third-Party Services

Our website may use third-party services for payment processing, hosting, website functionality, email delivery, or other operational purposes.

Your use of those services may also be subject to their own terms and policies. Pintolia is not responsible for third-party services beyond the responsibilities imposed on us by applicable law.

10. Limitation of Liability

To the extent permitted by applicable law, Pintolia will not be liable for indirect or consequential losses arising from the use of our website or digital products.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited, including any mandatory consumer rights that apply to your purchase.

11. Privacy

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that you have had the opportunity to review that policy.

12. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, website, business practices, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Changes will apply subject to any requirements imposed by applicable law.

13. Governing Law

These Terms & Conditions are subject to applicable laws. Nothing in this section removes any mandatory consumer protections that may apply to customers in their country or region.

Where necessary, the applicable governing law and dispute resolution provisions will be determined in accordance with relevant legal requirements.