Privacy Policy

Last updated: October 10, 2026

1. Introduction

Welcome to Pintolia (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information when you visit our website, browse our products, or purchase our digital crochet patterns.

This Privacy Policy explains what information we collect, how we use it, when we share it, and what choices you may have regarding your personal information.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Contact information: Your name and email address.
Order information: Products purchased, order number, purchase date, order status, and download permissions.
Billing information: Billing details requested during checkout.
Account information: Username and account details if you create an account.
Technical information: IP address, browser type, device information, pages visited, and website usage data.
Communications: Information you provide when contacting us for customer support.

We aim to collect only the information reasonably necessary to operate our store and provide our services.

3. How We Use Your Information

We may use your information to:

Process and manage orders for digital crochet patterns.
Provide access to purchased PDF files and download links.
Send order confirmations and essential service emails.
Respond to customer questions and provide technical support.
Maintain, secure, and improve our website.
Detect fraud, prevent abuse, and comply with applicable legal obligations.
Send marketing emails only where permitted by applicable law and, where required, with your consent.

4. Digital Products and Downloads

Pintolia sells digital products, including downloadable crochet pattern files.

When you purchase a digital product, we may process your order details and email address to provide access to your purchased files. Download links may be provided on the order confirmation page, by email, or through your account, depending on your checkout and store settings.

Please do not share your account credentials or private download links with unauthorized persons.

5. Payments and Third-Party Services

Payments may be processed by third-party payment providers made available at checkout. When you make a payment, the provider may receive information needed to process the transaction, verify payment, prevent fraud, or provide customer support.

We do not intentionally store full payment card numbers or security codes on our website. Payment information is handled according to the relevant provider’s policies and systems.

Please review the privacy policy of the payment provider displayed at checkout before completing your purchase.

We may also use hosting, website maintenance, security, email delivery, analytics, or other service providers where necessary to operate our website. These providers may process relevant information on our behalf or as described in their own privacy policies.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Keep the shopping cart working.
Remember certain website preferences.
Support account login and checkout functionality.
Help protect the website against abuse.
Understand website traffic and improve the user experience, where analytics tools are enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, login, checkout, or other website features.

Where required by law, we will request consent before using non-essential cookies or similar technologies.

7. Sharing of Information

We do not sell your personal information for money.

We may share relevant information with:

Payment processors to complete transactions.
Website hosting and technical service providers.
Email and customer support services.
Security, fraud prevention, or analytics providers, if used.
Legal authorities when required by law or when reasonably necessary to protect our rights, customers, or website.

We aim to limit information shared with service providers to what is reasonably necessary for the relevant purpose.

8. International Data Transfers

Our website may be accessed by customers in different countries. Some service providers may process information in countries other than your own.

Where applicable, we take reasonable steps to ensure that personal information is handled with appropriate safeguards and in accordance with applicable data protection laws.

9. Data Retention

We retain personal information for as long as reasonably necessary for order administration, digital download access, customer support, security, accounting, legal compliance, and dispute resolution.

Retention periods may vary depending on the type of information and applicable legal requirements. Where information is no longer needed, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to legal obligations.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of certain personal information.
Object to or request restrictions on certain processing.
Withdraw consent where processing is based on consent.
Request a copy of your information in a portable format, where applicable.
Opt out of marketing emails by using the unsubscribe link or contacting us.

To exercise a privacy right, contact us using the details in the Contact Us section below. We may need to verify your identity before responding.

11. Security

We use reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website or method of electronic transmission can be guaranteed to be completely secure.

12. Children’s Privacy

Our website is not intended for children who are not legally permitted to make purchases or provide personal information under the laws applicable to them. We do not knowingly collect personal information from children in violation of applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please review their privacy policies before providing personal information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or legal obligations. Any changes will be published on this page with an updated “Last updated” date.